We take the protection of personal data very seriously and are committed to accepting that your personal data complies with the general data protection regulation. We inform you below about the use of Personal Data and Cookies of your rights.

NEWSLETTER DATA

1) Data collected


In the context of sending newsletters, the data collected are: name, surname, civilisation, date of birth, email address.


2) Purpose of the treatment


We collect your data for the purpose of making you benefit from personalized promotional offers, informing you about promotional games and marketing operations put on the site. We count site visits and evaluate the effectiveness of our advertising campaigns.

If you register for our Newsletter, we use the data strictly necessary and instrumental for this purpose or the data communicated by you separately, to regularly send you our newsletter by e-mail based on your consent. It is possible to unsubscribe from the Newsletter at any time, either by sending a message to the contacts indicated below or via a specific link available in each Newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to further use of our data and subject to our reservation to further use of the data, use of which you have been correctly informed in this declaration in compliance with the provisions of the law.


3) Legal basis


The sending of the newsletter is done on the basis of your consent (article 6, line 1, letter f of the GDPR).


4) Duration of data retention


The data that have the purpose of processing the data of the Newsletter are stored after your consent for a period of 3 years after the last activity. You can cancel your consent at any time in each of the newsletters received, your data will no longer be used for the purpose of new newsletters after the cancellation of your consent.


If you register for our Newsletter, we use the data strictly necessary and instrumental for this purpose or the data communicated by you separately, to regularly send you our newsletter by e-mail based on your consent. It is possible to unsubscribe from the Newsletter at any time, either by sending a message to the contacts indicated below or via a specific link available in each Newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to further use of your data and subject to our reservation to further use of the data, use of which you were correctly informed in this declaration in compliance with the provisions of the law.

WEB ORDER DATA

1) Data collected


As part of the processing of the order and the traceability of commercial relations, the data collected on the site are: civilization, surname, name, address, telephone, email address, date of birth, country.


2) Purpose of data processing


The data is collected for the purpose of:

To ensure the proper execution of the processing of your order

Guarantee after-sales service on returns and complaints

Ensure an update of your account

Ensure the use of our website and our services.

Send you commercial information (via newsletters) and personalized offers.


3) Legal basis


The data mentioned in point 1 is collected for the purpose of preparing and making contracts for purchases on our online shop. The legal basis for the processing of personal data using cookies is Article 6, subsection 1 letter b of the GDPR.


4) Duration of data retention


We only keep your data for the duration necessary for the purpose of the treatment, and in application of the legal regulation, on which we depend, i.e., the legal retention period is 10 years from the closing of the accounts, according to article L123-22 of the commercial code for each accounting supporting document (invoice, order confirmation, shipping confirmation…).


5) Payment details


We offer you several secure payment solutions on our website. Your bank details are collected by the lenders who provide payment solutions, guarantors of payment security, who send us a payment identification code. Our certified lenders PCI-DSS: This regulation is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data thus making secure the protection of card and transaction data. Therefore we do not keep your bank payment details.


Our secure providers can keep certain personal data for the purpose of guaranteeing the conclusion of the payment but also to prevent any fraud.

6) Prevention against fraud


The data collected is also used in the context of the prevention and fight against fraud, in particular with the credit card. We have the right to verify the personal data communicated during the order and to choose all the measures necessary to verify the fact that the person whose current account is debited is the one who placed the order, and this to avoid fraudulent payments. This verification may take the form of a request for identity and/or domicile documents.

Each supporting document requested will be destroyed or canceled after the additional checks have been carried out and with a maximum deadline of 24 hours.


Without response from the customer or if the verification cannot go through, we can cancel or refund the order.


7) Traceability of your order - Shipping


As part of the tracking of your order, I will inform you by email of the progress of the shipment of your order. We then send the data (surname, first name, address, email, telephone) to the chosen courier, so that he can send you any useful information or who can contact you to inform you of the delivery of your package. Shipments will be made through primary couriers, subject to the same regulation on the protection of personal data.


8) Document to contact us


You have the possibility to contact us by mail at:

info@born2padel.com

The transmission of personal data may be necessary according to your request. (eg: order traceability…). This data is only used to verify the processing of your request, on the basis of article 6, line 1, letter f of the RGPD.

The computerized exchanges between you and our customer service are kept only for the time necessary for the conclusion of your request. The data will then be deleted, at the latest within 7 days.


9) Summary of the indicative durations of data retention:

Cookie consent: 13 months

Newsletter consent: 3 years after the last contact

Customer account: 3 years after the last activity

Sales order: 5 years

Order confirmation / delivery confirmation / invoice / have: 10 years

Email retention: At the latest 7 days after the purpose is achieved (example : order tracking => As soon as the information has been sent)

Justification for fraud check: At the latest 24 hours after verification

IBAN: Cancellation of the IBAN as soon as the refund has been made. Retention in the software of the refund request, effective after 5 years.

Shipping border: 10 years

Return border / exchange: Cancellation of the paper border as soon as the refund is made. Conservation computerized and effectively at the end of 5 years.

YOUR CONTACT FOR DATA PROTECTION

Treatment manager:


Padel M2 SRL

Corso Casale 132/B 10132, Turin

Data protection contact: gdpr[a]born2padel.com

TRANSMISSION TO THIRD PARTIES

We ask our service providers as subcontractors. They have access to your data and can only process it for processing purposes specifically determined by us.

These providers themselves are subject to GDPR obligations and we ensure compliance with the terms within their mission.


The recipients of the data are: subcontractors, customers and commercial collaborators, in particular marketing and advertising regulations, the police in the context of judicial requisitions concerning the fight against fraud.


Born2Padel also turns to subcontractors for these operations: the traceability of the calculation of the attendance of the site and applications, the diffusion of advertising campaigns on the site, applications, e-mailings and newsletters. Sharing content on social media and making sharing features available and creating contest games.


We do not send your data outside the European Union.

YOUR RIGHTS RELATING TO THE PROTECTION OF YOUR DATA

Under certain conditions, you can assert your data protection rights with us:


• Right of access: the right of access, present in article 15 drl GDPR, allows you to know for which treatments your data are used and obtain the communication of this data. You can contact our GDPR contact directly by mail (gdpr[a]born2padel.com) to assert your right of access.


• Right to rectification: Upon request, we will correct your stored data, in accordance with Article 16 of the GDPR, if this data turns out to be incorrect or incorrect.


• Right to object: at any time, you can assert your right to object to the processing of your data for particular reasons, in accordance with article 21 of the GDPR. The right to object only applies to data processing whose legality is based on interests relating to profiling or for the purpose of direct advertising. If you assert your right to object to the use of your data for commercial prospecting purposes, we will stop all processing. For any other purpose, unless the law authorizes us to refuse your opposition, we will stop processing the data concerned.


If you have given us your consent for direct advertising and no longer wish to receive this direct advertising, you can revoke your consent at any time with immediate effect.


• Right to erasure: if you wish, you can request the erasure of your data in accordance with article 17 of the RGPD. However, the right to cancellation will be carried out without power.

The new article 40-1 of the Data Protection Act allows individuals to issue directives relating to the conservation, effectiveness and communication of their data after their death.

A person can be appointed to carry out these directives. In the event that a person is deceased, one can get acquainted with the directives and ask for their implementation to the persons in charge of the relevant treatment.

These directives are:

general, in the event that they concern all data relating to a person; or particular, in the event that these directives concern only some specific data processing.

In the event that these directives are general and involve all the data of the deceased, they can be entrusted to a trusted third party authorized by the CNIL.

In the case of special directives, they can be entrusted to a data controller (answering machine, social network) in the event of death. They are subject to the consent of the person concerned and cannot result from the sole approval by the latter of the general conditions of use.

In the absence of directives given when the person was alive, the heirs will have the possibility to exercise certain rights, in particular:

the right of access, if it is necessary for the settlement of the succession of the deceased; the right of opposition to proceed with the closure of the user accounts of the deceased and oppose the processing of their data.

For more information on your rights, you can consult the website of the European Commission:

https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights/what-are-my-rights_it

DATA SECURITY

We are very careful regarding the security and confidentiality of your data to prevent it from being modified, pirated or disclosed to third parties who are not authorized to have access to it. In particular: access to the "REGISTERED" member area is protected by an encrypted login/password, addresses never transmitted to third parties in the context of collaborations with partners are protected by computer hash and access to databases are strictly reserved for persons empowered to obtain knowledge of them in the context of their missions.


In accordance with the new IT law and Freedoms and the European Data Protection Regulation, Tennispro has ensured that the subcontractors undertake to respect the security and confidentiality of the data.

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